NTB is a regional trucking company based in Grand Rapids, MI and with terminals in Lansing and Stanwood, MI. NTB services the grocery industry, its primary customer being Meijer.
An individual in this position will facilitate the movement of all freight safely, efficiently, and on time; communicate directly and daily with the driving force; work to resolve questions or issues that arise during communication with the drivers; create and maintain a positive environment; and serve NTB’s Customers’ needs. Perform all other related work as needed.
Responsibilities and Duties
Act as the direct communication link between NTB and the driving force.
Serve NTB’s customers ensuring on time delivery.
Understand and adhere to federal regulations as well as NTB policies and procedures.
Manage the drivers’ workdays efficiently and within DOT guidelines.
Support the Coordinators in developing a plan to move all freight safely, efficiently, and on time.
Create and maintain an environment where drivers are satisfied and where overall morale is positive.
Qualifications and Skills
1.General knowledge of the transportation industry.
2.Must be able to work on rotating shifts as needed.
3.Must possess a demonstrated ability to be a listener and care giver.
4.Must be able to communicate effectively with employees at all levels including management.
5.Must have general knowledge of and have the ability to use the computer and assigned programs to perform the functions of the position.
6.The senses of sight, speech (English) and hearing are required. Physical requirements are sitting the majority of the time and spent in an office environment. Walking around the office is required.
7.Prior experience in dispatch or related field.
8.Associates degree in business or transportation preferred but not required.
Benefits and Perks